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Solutions

We have the answer to your product returns challenges

Refurbished by Windsor

The Windsor name has become synonymous with rigorous standards and superior quality. Each and every refurbished product bears the “Windsor Certified Refurbished” label, a promise customers know they can trust.

For those products we cannot refurbish, we partner with reputable downstream recyclers to ensure reliable, responsible and secure disposal so that those products do not re-enter the market.

Our services Include:

  • Sort and glean
  • Failure analysis
  • Consumer Simulated Test Center (CSTC)
  • Technical repairs and recertification
  • Cosmetic repairs
  • Cleaning – 5 grades
  • Packaging – multiple formats
  • Customer service
  • Warranty fulfillment

Contact one of our specialists

We know the product returns process and its challenges inside out, we know all the pain points and we are ready to create a custom strategy that fits your brand and specific needs.

Contact Lipa
Did you know?

Returns are unpredictable, companies do not typically control a significant portion of the process, making manual returns processes highly inefficient and disruptive. Wasted freight and duplicate efforts kill efficiency.

Retail Dive reported that the majority of returned assets will end up in the landfill! Some 5 billion pounds of retail returns end up in landfills every year, the equivalent of trash produced by 5 million Americans.

Significant research indicates that 75% of these returns have “No Trouble Found” and may simply require testing, repackage or possibly replace a missing power cord or another accessory.

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